CONTACT US

If you would like to get in touch with us, please send a message using the form below, or contact us direct at:

IDAD Africa
21 Dreyer Street, Claremont Upper, Western Cape, Cape Town
Email: contact@idad.africa





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    KEY INFOMATION DISCLOSURES

    AUTHORISED FINANCIAL SERVICES PROVIDER

    IDAD Africa is an authorized financial services provider (FSP number 50937) in terms of Section 8 of the FAIS Act.

    A copy of our license certificate is available on request.

    FSP NameIDAD Africa pty Ltd
    Registration number50937
    Contact personEmily Goldring
    EmailContact@idad.africa
    Telephone number+44 (0)1730 778117

    COMPLIANCE OFFICER

    NameMasthead (Pty) Ltd
    Telephone number021 686 3588
    Email addressinfo@masthead.co.za
    Websitewww.masthead.co.za

    For a copy of our Statutory Disclosure Notice, please click here.

    CONFLICT OF INTEREST MANAGEMENT POLICY

    IDAD Africa has adopted and implemented a Conflict of Interest policy that complies with the provisions of the FAIS Act.

    The Conflict of Interest policy is available by emailing contact@idad.africa.

    COMPLAINTS PROCEDURE

    Should you wish to pursue a complaint against a key individual or representative of IDAD Africa, you should address the complaint in writing to us at contact@idad.africa.

    If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 663 274 .  The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.

    TCF POLICY

    Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly.

    PRIVACY POLICY

    IDAD Africa is committed to maintaining the privacy and security of its customers’ personal and private information.  Our privacy policy outlines our practices and commitment to the customer and can be read Privacy Policy – IDAD.

    PAIA MANUAL

    This information manual provides an outline of the types of records held by IDAD Africa and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).  It is available by emailing contact@idad.africa

    WEBSITE DISCLAIMER

    Whilst every care is taken to ensure that the information on IDAD Africa website is current and accurate, please click Disclaimer – IDAD to read our full disclaimer notice.

    Quick Links:

    Complaints Policy
    Remuneration Policy
    TCF Policy
    PAIA Manual
    PAIA Manual – Spanish
    Letter of Introduction and Disclosures